environment<\/a>, being organized is paramount. Keep copious notes on each customer. The organizational method, electronic or manual, is not as important as accessibility. When that email arrives or the phone rings, the rep should be able to retrieve their profile immediately.<\/p>\n\n\n\nThe customer should be treated as though they are the most important individual at that moment in time. For example, if during the first contact, they mention their dog, Fluffy, make a note of the dog’s name in your file. The next time they make contact, at the end of the conversation, remember to ask “How’s Fluffy?” Find the palpable nexus with your customer to demonstrate they are not just a number.<\/p>\n\n\n\n
When addressing customers, professional representatives should be acutely aware of how they are being perceived. Providers of customer service are also consumers. If you were on the receiving end, what would be your reaction? Words, whether written or verbal, are powerful. Be mindful of the old adage that perception is everything, to be sure that your words are well received.<\/p>\n","protected":false},"excerpt":{"rendered":"
Fine-tuning customer service skills enhances service delivery, resulting in improved customer relations, increased productivity and client retention. The key to quality customer service delivery is empathy; having the ability to …<\/p>\n","protected":false},"author":1,"featured_media":2274,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[26],"tags":[],"_links":{"self":[{"href":"https:\/\/www.carlaraejohnson.com\/wp-json\/wp\/v2\/posts\/2272"}],"collection":[{"href":"https:\/\/www.carlaraejohnson.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.carlaraejohnson.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.carlaraejohnson.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.carlaraejohnson.com\/wp-json\/wp\/v2\/comments?post=2272"}],"version-history":[{"count":5,"href":"https:\/\/www.carlaraejohnson.com\/wp-json\/wp\/v2\/posts\/2272\/revisions"}],"predecessor-version":[{"id":2280,"href":"https:\/\/www.carlaraejohnson.com\/wp-json\/wp\/v2\/posts\/2272\/revisions\/2280"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.carlaraejohnson.com\/wp-json\/wp\/v2\/media\/2274"}],"wp:attachment":[{"href":"https:\/\/www.carlaraejohnson.com\/wp-json\/wp\/v2\/media?parent=2272"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.carlaraejohnson.com\/wp-json\/wp\/v2\/categories?post=2272"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.carlaraejohnson.com\/wp-json\/wp\/v2\/tags?post=2272"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}